Looking for more information? Find the answers to some of the questions we’re asked most frequently here. Have a question that’s not included here? Contact Us here.

How is Perfectly Pressed different from other dry cleaning and laundry services?  
We offer exceptional customer service and unmatched, reliable service – delivered right to your door. We offer our convenient pick-up and delivery services at a price that’s often less than your dry cleaner. With Perfectly Pressed, pick-up and delivery are always free.

Do you charge more than regular cleaners?
We offer our services at a competitive price that is often less than your dry cleaner.

Do you charge for pick-up & delivery?
Perfectly Pressed always offers free pick-up and delivery.

Do I have to sign a contract?
No. You can use our service as many times as you like in accordance with our fixed service schedules for your neighborhood. You may also terminate service at will.

Do you charge a membership or monthly fee?
There are no membership or monthly fees. You pay only for the services rendered at your request.

How do I get started if I’m a first time customer?
It’s easy! If you’re a first time customer, simply place all garments you wish to dry clean or launder into the bag of your choice and mark “for Perfectly Pressed” Then visit our Web site, click the “forms” tab, and fill out a new customer application. After filling out a new customer application, request a pick-up online, fill out the inventory slip (optional), bag the garments to be cleaned, and place the bag at your front door or at another predetermined location at your home.  
 
Or, if you’d rather, you may also give us a call at 240.644.7711 to arrange a pick-up. Once you’ve made the call, simply tally the garments to be cleaned on a slip of paper (optional) and place it and clothes to be cleaned in a plastic bag, and place the bag at your front door.  
 
When we deliver your garments, we’ll leave a complimentary special care bag and door hanger for you to use for future orders.  

What is the special care bag?
The special care bag serves several purposes. If you’ve requested a pick-up, it’s the bag in which you’ll place your garments to be laundered. At the time of a delivery, you’ll find your fresh, clean garments protected by our special care bag.

I lost my special care bag or I need a second bag. What do I do?
We’ll be happy to give you another complimentary bag. Simply request one by calling us at 240.644.7711 and we’ll deliver it on your neighborhood’s next scheduled day for pick-ups and deliveries. If you need to submit an order in the meantime, place the garments to be cleaned inside a plastic bag along with your name, address, and phone number.  Mark on the bag “for Perfectly Pressed”.  Leave your order at your front door on your next scheduled pick-up day.  

How do I schedule a pick-up?
Click “Request a Pick-Up” on our Web site or give us a call at 240.644.7711

How will I know my scheduled pick-up?
We’ll arrange fixed days of the week for pick-ups and deliveries at the time of your account setup.

Are there any days that you don’t pick-up and deliver?
We don’t pick-up or deliver on Saturday, Sunday, or standard holidays. We’ll notify our customers of service interruptions before all standard holidays.

Where do you pick-up and drop off my garments?
The Perfectly Pressed driver will pick-up and deliver your garments at your front door or at another predetermined location at your home.

What happens if there is inclement weather?
We always protect your garments by placing your cleaned items in our special care bag. If we determine that the weather may threaten the safety of your garments, we’ll hold your order and deliver it on the next scheduled day of service for your neighborhood. If you anticipate weather may delay your delivery and need your order sooner, please call us to ensure that appropriate accommodations are made.

Do I have to be home for pick-up and delivery?
No need to be home – that’s the convenience of Perfectly Pressed! Simply place the garments to be cleaned in our special care bag on the morning of your scheduled pick-up and then hang the bag on your front door. We automatically come to pick-up and will deliver fresh, clean clothes right to your door. 

What if I’m away on my scheduled pick-up and delivery day?
Simply let us know – give us a call at 240.644.7711 or Contact Us. If we have your garments, we’ll hold them until you return.

How do I tell you about a special request concerning a garment?
Just click on forms and select “Special Instructions”, or write your request on a slip of paper and place it in the special care bag with your garments to be laundered. You can also give us a call at 240.644.7711 or Contact Us.

Do I have to tip the driver?
No! Pick-up and delivery is always complimentary. Our team members don’t accept tips or gratuities.

Can I get rewarded for referrals?
Yes, we want you to help us spread the word. We’ll credit your account $10 for each customer you refer to our service immediately upon the receipt of their first order.

Is there a minimum order?
No order is a small order.